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Your account in the app

Change your name, photo, password, time zone and two-factor setting in AssetCenter for iPhone and iPad, log out, or delete your account from the app.

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Open the account menu with your initials or photo in the top right corner of Home, and choose My Account.

My Account

  • Add Avatar Image sets your photo from your photo library; it must be under 20 MB. Remove Avatar Image takes it off. Without a photo, your initials are shown in the Avatar Color you choose.
  • Name, and Phone if you sign in with a password.
  • Timezone, which sets the dates and times AssetCenter shows you.
  • Role and Status are shown, but only an administrator can change them.

Tap Save in the top right corner when you are done, or Cancel to leave without changes.

Password and two-factor authentication

If you sign in with a password, you can change it here: enter your Current Password, then your New Password twice. Leave the password fields blank to keep your current one.

Two-Factor Authentication shows whether two-factor authentication is required for you, and says Two-factor authentication is enabled. once you have set it up. Only an administrator can change Require 2FA. When it is turned on, the app sets it up with you the next time you sign in; see two-factor authentication.

If your organization signs in with Google or Microsoft, your password is managed by that account instead.

For the same settings on the web, see your account.

Logging out

Log Out, at the bottom of the account menu, signs you out straight away and returns to the sign-in screen.

Deleting your account

Delete My Account, at the bottom of My Account, deletes your AssetCenter account permanently. It removes your profile and your Assistant conversations, and erases the drafts saved on your phone. The records you created belong to your organization, so they stay, unless you close the organization too. Removing everything takes about 24 hours.

  1. If you are the last administrator of an organization, choose what happens to it first:
    • Transfer administration hands it to a New administrator you choose. The organization and its billing carry on under them.
    • Close organization closes it with your account. Type the organization's name to confirm.
  2. Tap Send confirmation code. We email you a code, which expires after 10 minutes.
  3. Enter the Confirmation code, tick I understand this permanently deletes my account, and tap Delete my account permanently.

The app returns to the sign-in screen, and we email you when the cleanup is complete.

If the connection drops before the app hears back, it can't be sure whether your account was deleted. It offers Check deletion status and Retry same deletion request, and the sign-in screen shows Check pending account deletion until the request is confirmed.